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Using Game Based Training to Better Your Business

When you were in school, you probably remember watching countless documentaries, slide shows and lectures that could have put you to sleep instantly. Traditional training and teaching methods have the potential of being boring and not very engaging for participants. When you train your employees, you want to make sure they are engaged in the course and retain all of the information presented to them. Standing up in the front of a conference room lecturing your staff isn’t necessarily going to get the job done. This is why game based can be a great asset.

Game Based Training Best Practices for Businesses

Rather than put your audience to sleep, wouldn’t you like to train your employees and have them excited about the information you’re presenting to them? Game based training is an interactive way to train employees for maximum retention of information. Training games keep employees engaged throughout the course and motivated to retain the information. Even though this form of course is a game, it’s still highly relevant to the skills that need to be trained.

Training can be an effective way to train your employees on the skills and knowledge they need in order to perform their job as best as they can. Game based training is most effective when:

It allows trainees to be actively involved. If you’re using game based training for your business, your employees will get the most out of it only if they’re actively engaging in the course.

The entertainment factor of the game doesn’t hinder learning. Even though you want your training course to be entertaining, it can’t come at the price of learning. All of your training courses should be grounded in the most important information you need to convey and then the entertainment factor can be added.

It is always accessible. Your game based training courses will work best if they’re always available to employees. This allows them to learn at their own pace and when it fits into their schedule. Placing restrictions on access to training courses could actually deter people from engaging in the training process.

It is accompanied by other training methods. While training with games can be very effective, it’s less effective if you use standalone games. If your business chooses to use games for training, they should accompany these games with lectures, group discussions and other training methods.

Using the right training tools can help you train your employees to be as effective as they can be in their jobs. With game based training, you can teach employees everything they need to know about their job and your business, while also keeping them entertained and on their toes.

Employee Training Through Team Games

Corporate leads of today understand the need for training and grooming of their employees in order to keep them abreast with the latest technologies and norms of the fast-paced industries that they are a part of. However, there is another training need that also needs to be given equal importance. This is the need for honing employees’ soft skills such as that of being a better team player, responsible leader, proactive employee and the like.

Periodic training and development of employees not only results in their individual betterment but also contributes towards the company’s overall better performance. Therefore, it is not an option but a need for corporate teams to invest time and money into training their employees.

The training programs too have taken an unconventional route in the present days, where the rigid structured training programs are being replaced by more casual, entertaining and effective programs. Interactive team games have taken centre stage in these training programs which requires employees’ enthusiastic participation and involvement.

Advantages of team games:

Fun and frolic: Team games always point in the direction of fun and entertainment. Boredom has no scope here, unlike in the case of lectures and seminars. Where the environment is friendly and fun, the participants are always enthused and stirred up to give their full attention to the training program.

Team building facilitators: Multiplayer games in any form, always bring the team members together since the goal of each player on the same team is the same and they focus their energy together on the same target, thereby involuntarily building their team spirit. And when the participants of these team games are colleagues then the team spirit that is built while playing these games, is carried back to the work front and help in their performance at work.

Facilitate better understanding: Team games require participants to have a good understanding of each other’s skills, strengths and weaknesses. Teammates depend on each other in the course of the games and thereby get bonded with each other. Team games are a fun way of getting to know each other better and understanding each other well. This understanding ultimately reflects in their combined better performance at office.

Team games have come a long way from being mere entertainers at team parties to being aids for training and development of the employees. More and more corporate event management companies are including team games as an agenda in their team outing packages.

3 Perspectives on Gaming Licensing – What to Expect From the Gaming Commission

In the world of gaming, there always seems to be this difficult relationship with the casino and its regulator. This is true for both private casinos and those that are Native American owned. Casinos need to hire reliable individuals (ideally those who have passed employee background checks) to keep their business generating revenue, and the gaming commission’s job is to make sure those people are legally licensed to work in their respective facilities. Sometimes, the casinos refer in jest to the gaming commission as “cops,” and the gaming commission can refer to the casino as “cowboys.” Aside from that friendly banter though, this is truly a symbiotic relationship. Both parties need each other, and the fact remains that if the gaming commissions overregulated the casinos, the gaming commissions wouldn’t be around themselves.

The Importance of Employee Background Checks & Monitoring

I had a chance to talk with casino employees and casino managers about how the gaming licensing process affects their lives. I also spoke with gaming commissions on how they view their role with respect to regulating. My firm works with a great deal of casino clients that span private industry operators to Native American owned enterprises. One of the major issues that kept coming up was the problem of casino employees not reporting to the gaming commission when they get arrested. This seems to be a recurring problem, but there are many different angles to the issue.

The first perspective that I encountered was from the applicant. Those that I talked to mentioned they knew they should report an arrest but it wasn’t very clear to them what a disqualifying offense was or not. The reality of the situation is that most of these offenses are not ones that would have their gaming license taken away, but the applicant doesn’t know that so they simply don’t report it, and then run the risk of having it exposed by the gaming commission. And if the gaming commission does an audit and finds an arrest record, that licensee can be terminated. If the applicant came clean and explained the circumstances and situation surrounding the event, he or she could have remained employed.

Another perspective is from the casino. Most casinos run employee background checks on any applicant that they hire, and then, in turn, the gaming commissions will typically also do a thorough investigation that involves an FBI database search. Then, a license is issued if the applicant passes all of the employee background checks. After this is done, casinos will employ the individual and put him or her through extensive training and on-boarding. According to an article published by Robinson and Associates, casino employees are considered to be very valuable asset because they fall under what is called a complex position. A great deal of time, effort, and resources goes into training and nurturing them. When a casino has to replace an employee, this could cost them over $10,000 (or over $12,000 if they work in an upscale property). What if the gaming commission runs an audit by performing its own employee background checks, finds an employee that recently got arrested (which went unreported), and terminates that employee?

In a time when gambling revenue is down, casinos are watching their bottom line very closely. In many of my discussions, executives have mentioned that if there was some way to have their employees electronically monitored and have the right process to provide the documentation of the arrest occurrence delivered to the gaming commission, it would be a huge help. Casino turnover is already high enough, and if the gaming commission came in and terminated a licensee, that would cost the casino even more money than normal turnover because that employee would have to be removed from the property immediately.

Instituting a System that Monitors Employee Background Checks

The last perspective on performing routine employee background checks is from the gaming commission side, whose responsibility is to keep those casinos in compliance with laws and policies from their respective governments. They are held to those standards and are expected to enforce them. However, every gaming commissioner that I talked to reiterated that the job is not to try and harm the casino’s profitability, but to make sure they are kept in compliance and assist them with remaining in compliance. I mentioned the idea of having a system that would instantly alert the employer and then provide a system for the applicant to report his or her arrest to the gaming commission. Although they cannot “officially” comment on any particular service, they did mention that it sounded like an excellent idea. Most commissioners say they consider themselves partners for the casinos and operate as such.

In closing, managing the dynamics of the casino, the gaming commission, and the employee can be challenging, but all parties working together can bring about a consistent solution. I have had the good fortune of being able to work with all parties on solutions for their relationship and get to hear about great ideas all the time. A system for instantly delivering arrest results and setting up a process for self-reporting sounds like a win-win-win. But this is just one of many different ways to approach managing all those involved on the different issues that they intersect on, including employee background checks. Great things come about by working together…and not in conflict.